Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you make a purchase, customize a product in our Atelier, or contact us for support. This may include:

• Name and email address
• Shipping and billing address
• Payment information - Processed securely via Stripe
• Messages sent through our contact form

2. How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, provide customer support, and improve our products and services. We do not use your data for automated profiling or decision-making.

3. Cookies & Local Storage

We use cookies and browser local storage to enhance your experience. These fall into two categories:

You can change your cookie preferences at any time by clearing your browser's local storage or using your browser's cookie settings.

4. Third-Party Services

We use the following third-party services to operate our site:

• Stripe — Payment processing and order management
• EmailJS — Contact form delivery
• ipapi.co — Geolocation (only with consent)

Each service operates under its own privacy policy. We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to provide our services or as required by law.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled entirely by Stripe and never stored on our servers.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate data
• Erasure — Request deletion of your personal data
• Portability — Request your data in a portable format
• Objection — Object to the processing of your data
• Withdraw Consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@oriens.gg. We will respond within 30 days.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@oriens.gg.